Privacy Policy
Welcome to CareLink AI. We are an AI automation agency based in Central Florida, USA, dedicated to helping dental and medical offices streamline patient communication through intelligent SMS technology. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services.
1. Introduction
CareLink AI specializes in automated missed-call text-back and appointment-related messaging. We operate primarily within the United States and follow applicable U.S. privacy laws. By utilizing our automation tools, healthcare providers and their patients consent to the practices described in this policy.
2. Information We Collect
We collect minimal data required to facilitate AI-driven responses. This may include phone numbers, names provided during interactions, and basic appointment details. While we work with HIPAA-conscious providers, CareLink AI is not a 'covered entity' under HIPAA; however, we act as a service provider (Business Associate) where required, ensuring data is handled with the highest level of care.
3. How We Use Information
Information gathered is used exclusively to automatically respond to missed calls via SMS and coordinate scheduling. We do not store Protected Health Information (PHI) beyond the transient timeframe necessary to facilitate these appointment-related messages. We do not sell or share your data with third parties for marketing purposes.
4. SMS Communications
By providing your phone number, you consent to receive automated SMS messages related to your medical or dental inquiries. Message and data rates may apply depending on your carrier plan. IMPORTANT: SMS communications are NOT intended for emergencies. If you are experiencing a medical emergency, please call 911 immediately.
5. Data Security
We implement industry-standard administrative, physical, and technical safeguards designed to protect the information we process. Our systems are built to ensure that patient data remains secure during transmission and that no unnecessary data retention occurs.
6. Your Rights
Users have the right to opt-out of SMS communications at any time by replying 'STOP' to any message received. You may also contact us to request information about the data we have processed or to request its deletion, subject to legal and professional record-keeping requirements.
7. Contact Us
If you have questions about this Privacy Policy, please contact CareLink AI at:
CareLink AI
Central Florida, USA
Email: hello@carelinkai.com